In the case of an emergency, always call the Emergency Services on 999.

Should you need health care advice, please always speak with your GP or NHS 111.

Click on the TfS Bot to ask a question:

🛑 Important Disclaimer – Please Read.

The Together for Sutton website uses an AI chatbot, TfS Bot, to help users find useful information and be signposted to relevant services.

The TfS Bot is here to support, not replace, advice from a qualified professional. It is not a medical, legal, or social care professional, and it does not provide professional advice. Always speak to a qualified doctor, social worker, or other trusted professional if you need expert help.

The TfS Bot may not always be accurate or up to date. It may provide incorrect, incomplete, or inappropriate information. You should not rely on the TfS Bot for decisions about health, care, safety, financial or legal matters. Should you be unsure of any information the TfS Bot provides, please do not hesitate to contact Together for Sutton on 020 8254 2616.

💬 About the TfS AI Bot.

By using the TfS Bot, you understand that:

• The TfS Bot uses artificial intelligence to answer your questions.
• It is available to everyone including health and social care staff, members of the public and residents looking for support and signposting.
• The TfS Bot gives general information and aims to help point you in the right direction only.
• Please note, that in the case of an emergency, please contact the Emergency Services on 999 and if you are worried about being overheard, you can make a silent call by pressing 55. The call handler will then stay silent, listen to the situation and organise the correct help.
• For non-emergencies, please contact 101.
• For healthcare concerns, please contact 111.
• If you are experiencing a mental health crisis, please contact the Sutton Mental Health Foundation Crisis Support Line on 0800 012 9082 or visit their website for available support here. 
• You can also access the Mental Health Trust line which is open 24/7 on 0800 028 8000 or visit their website here.
• If you are low in mood and need to speak to someone, please contact the Samaritans on 116 123.

• You can also access PAPYRUS Prevention of Young Suicide Hopeline247 on 0800 068 41 41 (this service is available 24 hours a day, seven days a week).

• To discuss any worries for adults or children/young people please contact the London Borough of Sutton’s Safeguarding teams on:

• Adult’s Safeguarding Team on 020 8770 6770

• Children’s Safeguarding Team on 020 8770 6001

• Out of Hours Team 020 8770 5000

• Should you need access to food, food cupboards, warm meals and/or warm spaces, please search the Sutton Information Hub for your closest access point here. 

⚠️ Use at Your Own Risk.

By using the TfS Bot, you agree that:

• You use the information provided at your own risk.
• Together for Sutton and its partners do not accept liability for any loss, harm or damage caused by using the TfS Bot or the information it provides.
• We cannot guarantee that the TfS Bot's responses are suitable for your personal needs or circumstances.
• Please do not share personal or sensitive information with the TfS Bot. While we aim to keep data secure, entering anything into an AI is not a private or confidential service.
• For more details, see our Privacy Policy and Terms of Use at ther bottom of our website.