NHS Complaints Information.

Healthcare services are so important in our everyday lives, and we are lucky to have a National Health Service, however, sometimes, things can go wrong and we need a space to make complaints impartially and confidentially.

	Opening hours Monday to Friday, 9am to 5pm (closed bank holidays)
	Phone us 020 8254 2616 Open Monday - Friday, 9am - 5pm (closed bank holidays)
	Online form GET HELP HERE
	Drop In Centre Underneath Sutton Library, Citizens Advice Sutton Offices, St Nicholas Way, SM1 1EA Open Monday - Friday, 10am - 3pm (closed bank holidays)

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NHS, healthcare complaints.

If you would like to speak to someone about NHS Complaints, please see the following local contact details for FREE support:

	please contact TfS on 020 8254 2616 and select option 6 to speak to Advocacy for All. Or you can call them direct on 0345 310 1812.
	You can email the TfS Sutton NHS Complaints team here, please note this service is delivered by Advocacy for All.
	You can explore their website here.

You can also make a complaint to the Healthcare Commissioner, for more information around NHS policies, please visit their website here.

What is the Patient Advice and Liaison Service (PALS)?

Another source of information around health care is the Patient Advice and Liaison Service (PALS). Here they offer confidential advice, support and information on health-related matters, actring as single point of contact for patients, their families and their carers.

Please take a look at the PALS website here, or you can find PALS in your local hospital.

Healthwatch Sutton - your health & social care champion.

Our TfS partner, Healthwatch Sutton, is your local health and social care champion. From Worcester Park to Wallington and everywhere in between, they make sure NHS leaders and other decision makers hear your voice and use your feedback to improve care.

How Healthwatch Sutton can help you.

If you've recently visited your GP, or local hospital, or used any health and care services in the London Borough of Sutton, Healthwatch Sutton want to hear from you. Whether you've had a good or bad experience, they can use your feedback to improve services for everyone as they have the power to make NHS leaders and other care providers listen to what you have to say.

Healthwatch Sutton is completely independent, impartial and anything you say is confidential. They also offer information and advice to help you to get the support you need. Their service is free, simple to use and can make a real difference to people in Sutton and beyond.

For more information, please take a look at the Healthwatch Sutton website here.

Have your say with Healthwatch Sutton.

Tell us about your experiences of NHS and social care services. Giving feedback, both good and bad, can help improve services.

Need to find a local service or group?

Look no further! If you just wanted to find a local service or see what is available in Sutton, then please take a look at the Sutton Information Hub here.

Looking for a local event?

If you are looking for something to do locally, look no further, please take a look at the Sutton Library - Upcoming Events here.

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